Refund policy

Made-to-Order Products – No Refunds

INEDITO bags are handmade creations produced to order and customized according to the brand’s own production process.

In accordance with Article L221-28 of the French Consumer Code, products made to order are not eligible for the right of withdrawal.

All orders are therefore firm and final.

Each item undergoes a thorough quality inspection before shipment. The condition, finishing and conformity of the product are checked before dispatch.

By placing an order, the customer acknowledges having reviewed the photographs, descriptions, dimensions and characteristics of the product prior to purchase.

No refund, return or exchange will be accepted for:

• a subjective opinion regarding the appearance of the product
• a difference in perception regarding its size, structure or texture
• a personal expectation not specified on the product page
• characteristics inherent to handmade production
• slight variations in shape, color or finish
• any feature visible in the product photographs prior to purchase

Only a major defect rendering the product unfit for its intended use may be reviewed, subject to clear and precise evidence being provided within 48 hours of receipt.

All requests are reviewed in accordance with these Terms and Conditions of Sale and based on the objective circumstances of the case.

No pressure, threats, abusive formal notices or repeated demands shall result in a refund where the product received conforms to the order and has no proven manufacturing defect.

INEDITO reserves the right to refuse any request that does not meet the conditions set out in these General Terms and Conditions of Sale.