Refund policy

1. Made-to-order products

INEDITO bags are made to order, especially for each customer.

In accordance with Article L221-28 of the French Consumer Code, products made to order are not eligible for the right of withdrawal.

Therefore:

• orders are firm and final

• no refund or return will be accepted for a simple change of mind or a subjective assessment of the product

We invite our customers to carefully review the photos and descriptions before placing an order.

2. Exceptions – Defective product

A refund or replacement may be considered only in the following cases:

• product received damaged

• major manufacturing defect

 

In this case, the customer must:

1. contact customer service within 48 hours of receipt

2. provide photos or videos of the issue

Without proof or after the deadline, the request cannot be accepted.

→ Manufacturing defects

A return or refund may be considered only in the event of a proven manufacturing defect.

A manufacturing defect corresponds exclusively to:

• structural deterioration of the product during the manufacturing process

• a product that is unusable due to a manufacturing error

• a missing component preventing normal use of the product

→ Elements that do NOT constitute a defect

The following elements are not considered defects:

• the size or opening of the bag, clearly shown in the photos and descriptions

• the thickness or flexibility of the yarn

• variations related to artisanal manufacturing

• slight differences from the visuals

• slight marks related to the manufacturing process that do not affect product use

• any subjective assessment regarding quality or appearance

These characteristics are part of the artisanal manufacturing process and do not constitute non-compliance.

 

3. Uncollected parcels

If a parcel is returned to the workshop because it was not collected:

• no refund will be issued

• reshipping costs will be borne by the customer

4. Contact

For any questions regarding an order:

ineditofr@gmail.com