Shipping policy

1. Production Times

All INEDITO bags are made to order and handcrafted by hand.

Due to this production process, the production time may take up to 40 business days (excluding weekends and public holidays).

This timeframe includes the time required for:

• the production of the bag
• the preparation of the order
• the shipment of the parcel

⚠️ The production time may take up to 40 business days before shipment.

However, these timeframes may be extended in the event of:

• high demand
• a high volume of orders
• constraints related to the handmade production process

By placing an order, the customer acknowledges that they have read, understood, and accepted this timeframe.

2. Made-to-Order Items

INEDITO bags are made specifically for each customer, and production begins immediately once payment has been confirmed.

➡️ Orders are therefore firm and final.

➡️ No cancellation or modification of an order is possible once the order has been confirmed, even if the order has not yet been shipped.

➡️ The fact that an order is still in production does not constitute grounds for cancellation or a refund.

3. Shipping

Once production is complete, the order is shipped to the address provided by the customer.

Shipping times may vary depending on:

• the handmade production workload
• periods of high activity
• events beyond our control

4. Carrier Delays

➡️ Delivery and transit times are handled by external carriers (DHL, FedEx, etc.).

INEDITO cannot be held responsible for delays attributable to the carrier, as transit times are beyond INEDITO’s control.

➡️ A delivery delay does not constitute grounds for cancellation or a refund.

➡️ Shipping fees correspond to a service provided and are therefore non-refundable.

5. Incorrect Address / Uncollected Parcel

The customer is responsible for the information provided when placing the order.

In the event of:

• a parcel not being collected within the required timeframe
• an incorrect or incomplete address
• a collection point being full, resulting in the parcel being returned to the sender
• refusal of the parcel without a valid reason

➡️ Any reshipping costs will be entirely at the customer’s expense.

➡️ No refund can be issued in these situations.

6. Customs Duties and Import Fees

For any order, customs duties, import taxes, or carrier handling fees may be charged upon arrival of the parcel.

These charges are separate from the shipping fees paid when placing the order and are determined by the customs authorities of the destination country and/or the carrier. The amount may vary depending on the destination, value, and nature of the order.

Any customs duties, taxes, or import fees are the sole responsibility of the recipient and cannot be refunded or covered by INEDITO.