FAQ

❓ Will I receive my parcel before Christmas?

⚠️ After November 10th, orders are not guaranteed to be delivered before December 24th. The current lead time is approximately 30 working days due to a surge in orders. This...
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I didn't pick up my package on time, what's going on?

If the package is returned to the workshop because it was not collected within the allotted time: ➡️ The return shipping costs will be entirely your responsibility . No refunds...
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I wish to cancel my order

• You can cancel your order within a maximum of 24 hours after purchase. • Beyond this period: no cancellation or refund will be possible , as the manufacturing process...
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🔁 Can I return or exchange my bag?

As each bag is handmade to order, returns are not accepted.
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📬 How do I know if my order is on its way?

You will receive a confirmation email with a tracking number as soon as your order ships.
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✈️ Do you ship internationally?

Yes, I ship worldwide!
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📦 What are the shipping times?

Once your bag is ready, the shipping times are as follows: Europe : up to 7 business days International : between 6 and 14 business days
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🧵 Do you offer personalized bags?

Yes! Custom requests are possible in the "Customization" section. The manufacturing time for a custom order is 4 to 6 weeks .
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🧶 How long does it take to make a bag?

Each piece is entirely handmade with care. The production time is approximately 20 to 30 working days . This timeframe may vary slightly depending on the number of orders, but...
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